Refund policy

Every paid order ends one of two ways: a delivered PIN, or a refund. Here is exactly how each works.

If payment succeeds and no PIN arrives

We refund the full amount to the account you paid from. This is normally done within 24 hours — we say "normally" because the timing of the money reaching your account after that depends on your bank, not on us.

If your PIN is delivered

A delivered PIN is non-refundable once revealed. It is a one-time code — once you can see it, we cannot verify whether it has been used, so a refund at that point is not possible.

The one exception: if the PIN itself is invalid. In that case we check with the supplier and either replace it or refund you, once confirmed.

How we decide

We verify every payment against Paystack before acting on an order or a refund claim. This protects you as much as it protects us — it means a refund is based on what actually happened to your payment, not on a claim alone.

How to claim a refund

1. Open /order/ and enter your order reference. The page shows the current status and, if the PIN did not deliver, a way to reach us.
2. Or message us on WhatsApp with your order reference and the email you paid with.

Questions about a specific order? See contact for what to include.